url: https://www.capterra.com/sem-compare/help-desk-software

  • Support Chat/Email/Phone for WordPress

    WP Live Chat:

    Most popular WordPress Chat plugin

    Free.  Optional chat service

     

    WooCommerce Support Ticket System:

    $26/6 months = $7.88 for support up to 12 months

     

    Support Candy:

    Free WordPress, Unlimited Tickets & Agents, File Attachments, (No Chat)

    Paid Addons:

    • Woo-Commerce: $20-$60
    • Email Piping: $20-$60
    • Canned Reply: $20-$60
    • Assign Agent Rules: $20-$60
    • Satisfaction Survey: $20-$60
    • Knowledgebase $20-$60
    • Timer: $20-$60
    • Export Tickets: $20-60

    Paid Customizations

    Aewsome Support

     

    Click Desk:

    Live Chat/Video Chat/Help Desk/Social Media/Mobile App

    Free for 10 users

    $15/user/month: unlimited Chats

    $25/user/month: CRM integration, Video Chat

     

    Zoho

    Unified multichannel communication: Email/Social, Live chat, Telephony, Web form

     

    Help Scout:

    Email & Live Chat

    $20/User/Month, Plus: $32/User/Month

     

    Happy Fox:

    Multi-Channel Ticketing

     

    Zen Desk

    Chat: Free WordPress Plugin with 1 concurrent chat; $14/agent/month Unlimited chats

    Email & Social: $5/agent/month

    Team Dashboards & Business Rules: $19/agent/month

    Suite: Omnichannel: email, chat, phone, social: $89/agent/month

     

    Ticketing Software: top ranking

     

    Rittenhouse uses Olark

    Slack?