Dr. Cross wrote about the episode in a Facebook post later that day, saying she had put her hand up to help, but was met with the kind of skepticism she had encountered before as a black doctor. A flight attendant demanded her “credentials” and confirmation that she was a real physician.
“She said to me: ‘Oh no, sweetie put ur hand down; we are looking for actual physicians or nurses or some type of medical personnel. We don’t have time to talk to you.’ ”
.. On Friday, Delta Air Lines said in a statement on its website that it was investigating what happened and had reached out to Dr. Cross. The statement said: “Three medical professionals identified themselves on the flight in question. Only one was able to produce documentation of medical training.”
.. “I think minorities in general, especially in my field of practice — I feel that they are always questioned and always assumed to be the nurse or the nurse’s aide or here as part of the janitorial team or ancillary staff,” she said. “Several times I come in the room, I am assumed to be one of the ancillary staff.”
.. Some of the conversations spurred by Dr. Cross’s Facebook post centered on what researchers call implicit bias, or unconscious processing about race. According to the Kirwan Institute for the Study of Race and Ethnicity, implicit bias can affect the decisions jurors make in courts, the assumptions by law enforcement officials about minorities and the relationships between students and teachers, and doctors and patients.
.. Then a white male passenger approached the flight attendant and said he was a physician. According to Dr. Cross, the flight attendant turned to her and said, “Thanks for your help, but he can help us, and he has his credentials.”
On Facebook, Dr. Cross wrote: “Mind you, he hasn’t shown anything to her. Just showed up and fit the ‘description of a doctor.’ ”
Doctors Unionize to Resist the Medical Machine
He was nonetheless unapologetic about the time he had invested.
“Real life is all about the narrative,” he said. “It’s sitting down and talking about bowel movements with a 79-year-old woman for 45 minutes. It’s not that interesting, but that’s where it happens.”
.. Outsourced hospitalists tend to make as much or more money than those that hospitals employ directly, typically in excess of $200,000 a year. But the catch is that their compensation is often tied more directly to the number of patients they see in a day — which the hospitalists at Sacred Heart worried could be as many as 18 or 20, versus the 15 that they and many other hospitalists contend should be the maximum.
.. If you talk to them for long enough, you get the distinct feeling it is not just their jobs that hang in the balance, but the loss of something much less tangible — the ability of doctors everywhere to exercise their professional judgment.
.. “It became difficult to plan your day,” said Dr. Frank Littell, a Sacred Heart hospitalist who has been practicing in the area since the 1980s. “If a patient needed to be admitted to the E.R., you had to cancel all your afternoon appointments.”
Gradually, it became clear that it would make more sense for a subset of internists to be based at each hospital, where they would handle the care of all the patients on site.
.. Asked if health outcomes had improved as a result, Mr. Higman said, “Readmission rates have been reduced — we can show it.” Costs are rising more slowly too, he said, no small thing in a country where many people are bankrupted by medical expenses. But, he added, “as to whether you as an individual are seeing better quality in health care — I think there’s some question there.”
.. The basic accounting problem for hospitalists is that they are not a profit center. That is, when they treat patients, the amount a hospital can bill Medicare and insurance companies is typically less than what the hospital must pay them. The opposite is true for other specialists, like surgeons.