The Woman Who ‘Totally Understands’ Donald Trump

Ms. Hicks, who was working for his daughter Ivanka’s luxury lines and for the Trump real estate brand when the candidate called her to his office in early 2015 and declared that she was joining his campaign.

.. Hope Hicks had trained at Hiltzik Strategies, the powerful public relations firm that represents Hollywood clients and corporate executives

.. She is arguably the least credentialed press secretary in the modern history of presidential politics. But for journalists who cover the campaign, she is sometimes the Jekyll to Mr. Trump’s Hyde, emailing angry complaints from her media-bashing boss (“dishonest”) and often concluding with her own polite sign-off: “Best, Hope.”

.. “She believes in him, his leadership and abilities, and she’s thrown herself completely into this,” said Michael Feldman, a prominent Democratic strategist and family friend. “I don’t think that ties her personally to everything that’s been said.”

But some say they are alarmed that Ms. Hicks is promoting, and defending, a candidate who has been denounced as a demagogue, a racist, a misogynist and even a fascist.

.. Still, he added, “It would be unfair for someone to judge Hope or the family based on her job.”

.. Her grandfather led public relations for Texaco during the 1970s oil crisis.

.. Her father, Paul B. Hicks III, represented a major tobacco company in Connecticut and later was the top communications executive for the National Football League, where he dealt with scandals over player safety and the Patriots’ deflated footballs.

.. And she is unfailingly deferential to her employer, whom she refers to only as “Mr. Trump” or “sir.”

.. She’s got very good judgment. She will often give advice, and she’ll do it in a very low-key manner, so it doesn’t necessarily come in the form of advice. But it’s delivered very nicely.”

.. “I have to hope the Secret Service is keeping them all safe,” Caye Hicks said. “It’s a crazy atmosphere.”

.. Hope preferred lacrosse, leading Greenwich High School to a state championship and later playing at Southern Methodist University, where she majored in English.