Alan Alda’s Interviewing Tips for Uncovering Business Requirement

Be curious, but not too smart. Skilled interviewers must be curious. Alda has a natural interest in science, but he warns of the “too-smart syndrome” where interviewers think they’re nearly as well versed in the subject as interviewees:

Perhaps you’ve observed too-smart interviewers. Their questions tend to be long-winded, often eliciting blank stares or responses like “What was the question again?” Interviewers who try to impress others are missing the point. Ask simple, straightforward questions and you’ll have a better chance of understanding complex concepts.

  • Prior to the interview, send out an announcement describing the high-level discussion topics and confirming the interview time and place. Don’t attach a detailed questionnaire to this meeting notice. You can’t achieve a conversational flow if you’re reviewing questionnaire results-presuming anyone bothers to complete the survey.
  • Interview questions prepared in advance are fallback devices, used only if uncomfortable lulls occur in conversations or to ensure key points are covered before ending sessions.
  • Most good conversations tend to wander, so remember your session goals and steer conversations back on track if you stray too far from core issues. Stay at a relatively high level in the interview’s early stages.
  • “There’s one skill that I really make use of in a big way, and that is listening. If you don’t listen deeply, the connection won’t take place…. [You have to be] willing to be changed by the person you’re listening to, where you’re not just waiting for a pause so you can say your thing, but you’re actually letting them have an effect on you if they can.”

Interviews: Dealing with Comatose Users

These business users respond to your classic, open-ended questions with monosyllabic, one-word responses.

.. It’s sometimes effective to ask these people questions from a more negative perspective. For example, rather than trying to get them to envision life outside the box, these users sometimes find it easier to tell you what’s wrong inside the box.