Recent passenger incident prompts call for airline “to do the right thing”
He also said crew members traveling as passengers much check in an hour before a flight’s departure time.
.. “It’s clear we have further to go to elevate our customer experience,” Mr. Munoz said, and declined to comment more specifically on those changes until the review is complete.
.. Backlash against United had been particularly intense in China, a key market for the carrier, after media there identified Dr. Dao as Chinese. He is Vietnamese-American. Mr. Munoz said he met with officials at the Chinese Consulate in Chicago and will visit China in a few weeks on a previously scheduled trip.