How Walgreens Is Building for the Future of Customer Experiences

Consumers no longer shop in an “online” or “offline” world—they shop in a “non-line” world. They expect brands to deliver a seamless experience, optimized across all channels.

.. Consumers no longer shop in an “online” or “offline” world—they shop in a “non-line” world. They expect brands to deliver a seamless experience, optimized across all channels.

.. we became one of the first retailers to link our loyalty program with Android Pay. Now customers can find and clip digital coupons anytime, anywhere and seamlessly apply their loyalty benefits when they pay through their phone.

.. People don’t think about reinventing the way a customer transacts as an opportunity to build brand love. But customers consistently said they hated manually refilling prescriptions. So we launched Refill by Scan