How the “performance revolution” came to athletics—and beyond.
And since many studies show that getting more sleep leads to better performance, teams are now worrying about that, too. The N.B.A.’s Dallas Mavericks have equipped players with Readiband monitors to measure how much, and how well, they’re sleeping.
.. The quality of classical musicians has improved dramatically as well, to the point that virtuosos are now, as the Times music critic Anthony Tommasini has observed of pianists, “a dime a dozen.” Even as the number of jobs in classical music has declined, the number of people capable of doing those jobs has soared, as has the calibre of their playing. James Conlon, the conductor of the Los Angeles Opera, has said, “The professional standards are higher everywhere in the world compared to twenty or forty years ago.” Pieces that were once considered too difficult for any but the very best musicians are now routinely played by conservatory students.
.. When John Madden coached the Oakland Raiders, he would force players to practice at midday in the middle of August in full pads; Don Shula, when he was head coach of the Baltimore Colts, insisted that his players practice without access to water. Today, teams are savvier about maximizing the benefits of practices, and sometimes that means knowing when not to practice. The Portland Trail Blazers, pioneers in using data to protect players’ health, will sometimes tell a lagging player to lay off practicing, lest he injure himself. To coaches of Madden and Shula’s generation, this would have sounded like mollycoddling. But last season the Trail Blazers had the healthiest team in the N.B.A.
.. Which raises a question: what are the fields that could have become significantly better over the past forty years and haven’t?
There are obvious examples. Customer service seems worse than it once was. Most companies underinvest in it, because they see it purely as a cost center, rather than a source of potential profits, and so workers are undertrained. Customer-service centers have often been set up to maximize the very things—speed and volume—that make for a poor customer experience. Continuous improvement is of no use if you’re not improving the right things.
.. If American teachers—unlike athletes or manufacturing workers—haven’t got much better over the past three decades, it’s largely because their training hasn’t, either.