TCO Starts With the End User: Decision Making
Bad Decisions Are Costs
the data warehouse publishes the data assets of the company to most effectively facilitate decision-making. In other words, the data warehouse is an organizationwide resource, the cost and value of which you must judge by its effect on decision-making in the broadest possible sense
.. “IT is an enabler of value, not a provider of value.”
.. A good partnership means that IT staff live in the end-user environments, and that there’s a flow of personnel across the end-user/IT organization boundary. I’ve often said that the best application support person is permanently conflicted as to whether the business or the technology is more appealing. These people (of which I am one) spend their entire careers moving back and forth across the end-user/IT boundary.