Trust and cooperation are not standard in our organizations and yet we know they should be. There are two attributes that every single leader has the opportunity to possess that will help them create the types of organizations we would be proud to call our own. Those two attributes are EMPATHY & PERSPECTIVE.
Maximizing shareholder value is like a coach prioritizing the fans over the players.
Mr. Trump, He Crazy
Let’s stipulate that Michael Wolff is not a 100 percent reliable reporter. The problem (for Trump and his supporters) is that most of what he says is plausible.
.. I interviewed Donald Trump for The Hollywood Reporter in June 2016, and he seemed to have liked — or not disliked — the piece I wrote. “Great cover!” his press assistant, Hope Hicks, emailed me after it came out (it was a picture of a belligerent Trump in mirrored sunglasses). After the election, I proposed to him that I come to the White House and report an inside story for later publication — journalistically, as a fly on the wall — which he seemed to misconstrue as a request for a job. No, I said. I’d like to just watch and write a book. “A book?” he responded, losing interest. “I hear a lot of people want to write books,” he added, clearly not understanding why anybody would. “Do you know Ed Klein?”— author of several virulently anti-Hillary books. “Great guy. I think he should write a book about me.” But sure, Trump seemed to say, knock yourself out.
Since the new White House was often uncertain about what the president meant or did not mean in any given utterance, his non-disapproval became a kind of passport for me to hang around — checking in each week at the Hay-Adams hotel, making appointments with various senior staffers who put my name in the “system,” and then wandering across the street to the White House and plunking myself down, day after day, on a West Wing couch.
.. The West Wing is configured in such a way that the anteroom is quite a thoroughfare — everybody passes by. Assistants — young women in the Trump uniform of short skirts, high boots, long and loose hair
.. Here was a man singularly focused on his own needs for instant gratification, be that a hamburger, a segment on Fox & Friends or an Oval Office photo opp. “I want a win. I want a win. Where’s my win?” he would regularly declaim. He was, in words used by almost every member of the senior staff on repeated occasions, “like a child.”
.. Trump himself stoked constant discord with his daily after-dinner phone calls to his billionaire friends about the disloyalty and incompetence around him. His billionaire friends then shared this with their billionaire friends, creating the endless leaks which the president so furiously railed against.
.. Steve Bannon was openly handicapping a 33.3 percent chance of impeachment, a 33.3 percent chance of resignation in the shadow of the 25th amendment and a 33.3 percent chance that he might limp to the finish line on the strength of liberal arrogance and weakness.
.. 100 percent — came to believe he was incapable of functioning in his job.
.. At Mar-a-Lago, just before the new year, a heavily made-up Trump failed to recognize a succession of old friends.
That gossipy last detail will have set off alarms in intelligence agencies around the world.
.. A “cease and desist” letter on Wolff and his publisher from the president’s lawyer is the best possible thing a writer and a publisher can hope for. It’s pointless, but it makes it look like Wolff inserted his proton torpedo into the Trump White House’s exhaust chute.
App Makers Reach Out to the Teenager on Mobile
Teenagers being teenagers, the room was full of angst and contradictions. They love Instagram, the photo-sharing app, but are terrified their posts will be ignored or mocked.
.. “They have immediate social validation or lack of validation at the touch of a button,” said Michael Jones, chief executive of Science Inc., which owns Wishbone. “So if you thought that the immediate gratification generation was two generations ago, you haven’t even seen what immediate gratification looks like until you start spending time with, like, a teen on a phone.”
.. Why the distinction? Because Instagram is special, Leila explained. On Snapchat, where messages disappear, you can be less selective because there is a lower bar for quality. On Instagram, you have to be careful not to clog your friends’ feeds with a barrage of low-quality pictures that might annoy them.
.. Every generation has its thing, and the last two have been marked by digital technology. One of the big dividing lines between Generation X and millennials was that millennials grew up with the Internet. A big difference between millennials and the next group — the postmillennials — has been smartphones.
.. Wishbone sees those anxieties as an opportunity. The app doesn’t ask users to take pictures in which they look “sooo beautiful!!!!,” nor does it require having parents who vacation in Instagram-perfect locales. Users just make funny polls to talk about celebrities, makeup and bands. It is about your tastes, not your identity.
.. “You want to create an environment where it doesn’t feel like only 1 percent of the people win,” said Eric Kuhn, Science’s head of product. “And we’ve heard that with other platforms, like as soon as you’re clearly not in that top 1 percent, you don’t want to use the app anymore.”
.. The hunch was that a polling app would do well. Mr. Jones knew from his AOL days that polling was among the most addictive of online features. And since successful mobile apps reward repetitive behavior, he figured polling would translate well to smartphones.
.. “We talked to them and they’d be like, ‘Why am I not getting notified when people vote on my stuff?’ ” Mr. Jones said. “And we’d be like, ‘Well, we wouldn’t want to do that ’cause we might send you, like, 50 notifications that you got 50 of your friends to vote on your card.’ They’re like, ‘But that’s what I want.’ ”