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A couple of other women joined me in going exclamation-free and learned quickly what employees expect of women bosses.
Feedback was immediate for one, a communications executive at a large San Francisco tech company. “Good job. You managed that well,” she wrote to one staffer who had deftly handled a tricky matter. The woman’s instant reply: “Are you mad at me?”
.. Perhaps her male colleagues wondered, but only women admitted to feeling discomfited by her tone, a reaction that echoes the work of Georgetown University linguist Deborah Tannen. Ms. Tannen has found that women (and men) expect emphasis and enthusiasm from other women, frequently in the form of exclamations or all-caps type.
.. Going without felt great, even freeing, at times. I stopped short of boss email—immediate, terse replies lacking context or punctuation, usually sent to underlings—but it was nice to be just another manager, making sure work gets done.
Maybe it even made me a better manager. I ended emails with questions for recipients to make clear I was interested in them, and I cheated with exclamations in disguise (“What would we do without you?”).
For the new staffer on my team, sending kudos without exclamation points prompted me to walk to her desk and praise her work—hardly revolutionary, but effective. Other times, I ditched email for that classic-but-ignored piece of office technology, the telephone.
Still, I was nagged by the sense that my tone was off-putting, despite my workarounds. That came into sharp relief at midmonth when our babysitter nearly quit, thinking she was about to be fired.
Google said a year ago it would stop its computers from scanning the inboxes of Gmail users for information to personalize advertisements, saying it wanted users to “remain confident that Google will keep privacy and security paramount.”
.. But the internet giant continues to let hundreds of outside software developers scan the inboxes of millions of Gmail users who signed up for email-based services offering shopping price comparisons, automated travel-itinerary planners or other tools.
.. One of those companies is Return Path Inc., which collects data for marketers by scanning the inboxes of more than two million people who have signed up for one of the free apps in Return Path’s partner network using a Gmail, Microsoft Corp. or Yahoo email address. Computers normally do the scanning, analyzing about 100 million emails a day. At one point about two years ago, Return Path employees read about 8,000 unredacted emails to help train the company’s software, people familiar with the episode say.
.. Letting employees read user emails has become “common practice” for companies that collect this type of data, says Thede Loder, the former chief technology officer at eDataSource Inc., a rival to Return Path. He says engineers at eDataSource occasionally reviewed emails when building and improving software algorithms... Gmail is especially valuable as the world’s dominant email service, with 1.4 billion users. Nearly two-thirds of all active email users globally have a Gmail account.. Gmail has more users than the next 25 largest email providers combined.
Kushner and his wife, Ivanka Trump, set up their private family domain late last year before moving to Washington from New York, according to people with knowledge of events as well as publicly available internet registration records. At the time, Kushner — who served as a senior campaign adviser — was expected to be named to a White House role, while Ivanka Trump was publicly saying she didn’t plan to work in her father’s administration... People familiar with the account say it was primarily set up for Kushner’s personal communications, but he has used it to communicate with acquaintances outside the White House about matters relating to Trump and the administration, according to people who have received messages, as well as with his White House colleagues... Private email traffic among White House aides — some of it sent between personal email accounts rather than to or from government addresses — could skirt the requirements of the Presidential Records Act, which requires all documents related to the president’s personal and political activities to be archived... Other White House officials have also sometimes used personal accounts to correspond with Kushner and with each other, according to emails seen by POLITICO and people familiar with Kushner’s correspondence. They have also used encrypted apps like Signal and Confide that automatically delete messages, prompting former press secretary Sean Spicer in February to issue a warning to communications staffers that using such apps could violate the Presidential Records Act... The use of personal email accounts in the Trump White House has been somewhat common, even though the president has been a harsh critic of Clinton’s private email habits, frequently leading “lock her up” chants as he traveled across the country on the campaign trail... If emails related to Trump aren’t saved, it could be difficult for historians, according to Julian Zelizer, a presidential historian at Princeton University. Zelizer said that historians can provide a richer history of how administrations work — and historians have feared for years that the proliferation of email will lead some people to do their business in ways in which the records can’t be archived. Zelizer said it could also make the job more difficult for investigators seeking to understand parts of the White House.
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