Have you ever interacted with an online community and got a horrible reaction that made you feel like crap?
You’re not alone.
In a nutshell, here’s what’s wrong with public communities on the internet:
If you can’t see the screenshot, here’s what happened:
There’s a motivated fledgling developer (16 years old!) who decides to contribute back to the community by creating a series of Python video tutorials on YouTube.
He or she posts these free tutorials to Reddit…
And what kinds of supportive comments does he or she get?
Well, check it out:
“You lack CS/development experience to properly teach people. No offense but your videos don’t bring anything new. The topics of your videos have all been covered before by experienced developers. The Flask quickstart tutorial does a pretty good job of this. You will most likely end up teaching beginner’s bad practices because of this.”
Maybe these tutorials weren’t the greatest tutorials ever made.
But WHAT ON EARTH justifies this incredibly negative, berating smackdown of a response from some jerk hiding behind a pseudonym?
I mean, I get it—we software developers are a critical bunch and sometimes we get a little carried away and maybe don’t realize there’s a real person sitting at the other end.
I generally try to appreciate critical feedback because it can help me grow.
But getting smacked in the face with aggressive reactions out of nowhere feels awful, no matter what—
This kind of exchange HURTS.
And the fact that stuff like that happens on a regular basis on public communities like Reddit, Stack Overflow, GitHub etc. frustrates me to no end.
Actually, it pisses me off.
Not only out of self-pity because I’ve experienced stuff like that myself—
But for the sake of countless developers who are seeking community and want to CONTRIBUTE and then get BULLIED by some prick who had a bad day.
Can you imagine working up the courage to ask a question on a forum like that as a beginner, or sharing your first real blog post or open-source project…and then getting punched in the stomach with such a reaction?
It sucks the joy and motivation right out of you…
Now, I’m not trying to knock sites like Reddit or Stack Overflow. They provide immense value. It’s just that at the scale they operate there’s NO WAY they can keep the jerks at bay.
But even a 10:1 ratio of good vs bad interactions FEELS terrible.
You never know what reaction you’re going to get, and as a result people need to keep their guards up constantly.
It doesn’t create a safe environment for learning and long-term growth. Over time, being a member of a “community” like that becomes a net-negative for your energy and motivation.
Slowly but surely the good people leave and what remains is often a cesspool of personal attacks, unbounded negativity, and one-upmanship.
And it sucks.
Going through a similar experience led me to eventually create PythonistaCafe with a group of likeminded Python developers—
A good way to think of PythonistaCafe is to see it as a club of mutual improvement for Python enthusiasts.
It’s social media in the age of “patriotic trolling” in the Philippines, where the government is waging a campaign to destroy a critic—with a little help from Facebook itself.
The phenomenon, sometimes referred to as “patriotic trolling,” involves the use of targeted harassment and propaganda meant to go viral and to give the impression that there is a groundswell of organic support for the government. Much of the trolling is carried out by true believers, but there is evidence that some governments, including Duterte’s, pay people to execute attacks against opponents. Trolls use all the social media platforms—including Twitter, Instagram, and YouTube, in addition to the comments sections of news sites. But in the Philippines, Facebook is dominant.
Ressa exposed herself to this in September 2016, a little more than three months after the election. On a Friday night, a bomb ripped through a night market in Davao City, Duterte’s hometown, killing 14 and injuring dozens more. Within hours, Duterte implemented a nationwide state of emergency. That weekend, the most-read story on Rappler was an archived item about the arrest of a man caught planting an improvised explosive device, also in Davao City. The article had been written six months earlier, and the incident had no connection to the night market bombing—but it was circulating on the same Facebook pages that promoted Duterte’s presidency, and people were commenting on it as if to justify the state of emergency.
.. The Rappler data team had spent months keeping track of the Facebook accounts that were going after critics of Duterte. Now Ressa found herself following the trail of her own critics as well. She identified 26 accounts that were particularly virulent. They were all fake (one account used a photo of a young woman who was actually a Korean pop star) and all followed one another. The 26 accounts were posting nearly the exact same content, which was also appearing on faux-news sites such as Global Friends of Rody Duterte and Pinoy Viral News.
The messages being posted consistently linked back to pro-Duterte pages. Ressa and her team put all these accounts into a database, which grew rapidly as they began automating the collection of information, scraping Facebook pages and other public sites. They took to calling their database the Shark Tank. Today it contains more than 12 million accounts that have created or distributed pro-Duterte messages or fake news. Ressa isn’t sure how many of these accounts are fake
Even in the U.S., where Facebook has been hauled before Congress to explain its role in a Russian disinformation campaign designed to influence the U.S. presidential election, the company doesn’t have a clear answer for how it will stem abuse. It says it will add 10,000 workers worldwide to handle security issues, increase its use of third-party fact-checkers to identify fake news, and coordinate more closely with governments to find sources of misinformation and abuse. But the most challenging questions—such as what happens when the government itself is a bad actor and where to draw the line between free speech and a credible threat of violence—are beyond the scope of these fixes. What stays and what goes from the site is still decided subjectively, often by third-party contractors—many of them stationed, as it happens, in the Philippines, a long-standing outsourcing hub.
Facebook is inherently conflicted. It promises advertisers it will deliver interested and engaged users—and often what is interesting and engaging is salacious, aggressive, or simply false. “I don’t think you can underestimate how much of a role they play in societal discourse,” says Carly Nyst, a London-based consultant on technology and human rights who has studied patriotic trolling around the world. “This is a real moment that they have to take some responsibility. These tools they’ve promised as tools of communication and connection are being abused.”
.. Facebook’s executives say the company isn’t interested in being an arbiter of truth, in part because it doesn’t want to assume the role of censor or be seen as having an editorial opinion that may alienate users. Nonetheless, it’s been under increasing pressure to act. In the Philippines, it began conducting safety workshops in 2016 to educate journalists and nongovernmental organization workers. These cover the basics: an overview of the company’s community standards policies, how to block a harasser, how to report abusive content, how to spot fake accounts and other sources of misinformation. The company has increased the number of Tagalog speakers on its global Community Operations team in an effort to better root out local slurs and other abusive language.
Still, Facebook maintains that an aspect of the problem in the Philippines is simply that the country has come online fast and hasn’t yet learned the emergent rules of the internet. In October the company offered a “Think Before You Share” workshop for Filipino students, which focused on teaching them “digital literacy” skills, including critical thinking, empowerment, kindness, and empathy.
Nyst says this amounts to “suggesting that digital literacy should also encapsulate the ability to distinguish between state-sponsored harassment and fake news and genuine content.” The company, she says, “is taking the position that it is individuals who are at fault for being manipulated by the content that appears on Facebook’s platform.”
.. Rappler was born on Facebook and lives there still—it’s the predominant source of Rappler’s traffic. So Ressa finds herself in an awkward spot. She has avoided rocking the boat, because she worries that one of the most powerful companies in the world could essentially crush her. What if Facebook tweaked the algorithm for the Rappler page, causing traffic to plummet? What if it selectively removed monetization features critical to the site’s success? “There’s absolutely no way we can tell what they’re doing, and they certainly do not like being criticized,” she says. But after more than a year of polite dialogue with Facebook, she grew impatient and frustrated.
In a trip to Washington in early November, she met with several lawmakers, telling them that she believes Facebook is being used by autocrats and repressive regimes to manipulate public opinion and that the platform has become a tool for online hooliganism. She did the same in a speech at a dinner hosted by the National Democratic Institute, where Rappler was presented with an award for “being on the front lines of fighting the global challenge of disinformation and false news.”
As she accepted her award, Ressa recalled that she started as a journalist in the Philippines in 1986, the year of the People Power Revolution, an uprising that ultimately led to the departure of Ferdinand Marcos and the move from authoritarian rule to democracy. Now she’s worried that the pendulum is swinging back and that Facebook is hastening the trend. “They haven’t done anything to deal with the fundamental problem, which is they’re allowing lies to be treated the same way as truth and spreading it,” she says. “Either they’re negligent or they’re complicit in state-sponsored hate.”
.. In November, Facebook announced a new partnership with the Duterte government. As part of its efforts to lay undersea cables around the world, Facebook agreed to team up with the government to work on completing a stretch bypassing the notoriously challenging Luzon Strait, where submarine cables in the past have been damaged by typhoons and earthquakes. Facebook will fund the underwater links to the Philippines and provide a set amount of bandwidth to the government. The government will build cable landing stations and other necessary infrastructure.
That’s the sort of big project Facebook embraces. It’s also testing a solar-powered drone that will beam the internet to sub-Saharan Africa and has a team of engineers working on a brain implant to allow users to type with their minds. To Ressa, Facebook looks like a company that will take on anything, except protecting people like her. —With Sarah Frier and Michael Riley
In response to questions, Mr. Barr said he viewed Mr. Mueller as a fair-minded investigator who would treat the president fairly. “I don’t believe Mr. Mueller would be involved in a witch hunt,” Mr. Barr said, contradicting Mr. Trump’s favorite description of the special counsel’s investigation.
.. Mr. Barr told Ms. Feinstein his memo was “entirely proper.” He was concerned by news accounts of Mr. Mueller’s investigation into whether Mr. Trump obstructed justice, he said, and thought such a theory “would have a chilling effect going forward over time.”
Mr. Barr said he expressed his concerns to Deputy Attorney General Rod Rosenstein over lunch before putting them in writing. “He did not respond and was sphinx-like in his reaction, but I expounded on my concerns.”
.. The nominee also said he had expressed similar concerns to Justice Department officials regarding the prosecution of Sen. Bob Menendez (D., N.J.) on bribery allegations, saying, “I thought the prosecution was based on a fallacious theory.” That case ended in a hung jury.
.. Likely to be of particular concern to Democrats is Mr. Barr’s disclosure Monday night that he had sent the memo to a wider group of Trump lawyers than was previously known, including Jay Sekulow, Marty and Jane Raskin and Pat Cipollone, a former Justice Department colleague who is now White House counsel. Democrats, including Senate Minority Leader Chuck Schumer of New York, have said Mr. Trump should withdraw Mr. Barr’s nomination given his views in the letter.
.. “I distributed it broadly so that other lawyers would have the benefit of my views,” he said.
On the Mueller probe more broadly, Mr. Barr said in prepared remarks: “I will not permit partisan politics, personal interests or any other improper consideration to interfere with this or any other investigation.” He will add: “On my watch, Bob [Mueller] will be allowed to complete his work.”
During times of peace, executives can move more slowly and ensure that everybody is on board with key decisions, he said during the June meeting, according to people familiar with the remarks. But with Facebook under siege from lawmakers, investors and angry users, he needed to act more decisively, the people said... The 34-year-old CEO believes Facebook didn’t move quickly enough at key moments this year and increasingly is pressing senior executives to “make progress faster” on resolving problems such as slowing user growth and securing the platform, said people familiar with the matter. Mr. Zuckerberg also at times has expressed frustration at how the company managed the waves of criticism it faced this year... On Friday, that tension was on display when, during a question-and-answer session with employees at Facebook’s headquarters in Menlo Park, Calif., he blasted a fresh round of critical news coverage as “bullshit,” according to the people familiar with the remarks.
One employee at the session asked if Facebook could deter leaks by publishing an internal report about how frequently offenders are found and fired. Mr. Zuckerberg said Facebook does fire leakers, but the root cause was “bad morale” perpetuated by attacks in the media... He believes this tougher management style is necessary to tackle challenges being raised both internally and externally, according to a person familiar with his thinking... Mr. Zuckerberg’s new posture could trouble those who feel his “move fast, break things” mantra from Facebook’s early days contributed to many of the company’s current problems. It also has led to confrontations with some of his top reports, including Ms. Sandberg, who has long had considerable autonomy over the Facebook teams that control communications and policy... This spring, Mr. Zuckerberg told Ms. Sandberg, 49, that he blamed her and her teams for the public fallout over Cambridge AnalyticaMs. Sandberg later confided in friends that the exchange rattled her, and she wondered if she should be worried about her job.
.. Mr. Zuckerberg also has told Ms. Sandberg she should have been more aggressive in allocating resources to review troublesome content on the site
.. The heads of some other key Facebook units didn’t survive conflicts with Mr. Zuckerberg.
.. The co-founders of WhatsApp likewise left after disagreements with Mr. Zuckerberg over how to generate more revenue from the messaging-service
.. More recently, Mr. Zuckerberg forced out Brendan Iribe, co-founder of Oculus VR, in part because of a disagreement about the future of the Oculus Rift virtual-reality headset
.. Facebook remains hugely profitable, with net income of more than $5 billion in the third quarter, but its margins are under pressure in part because of its increased spending on security.
.. Mr. Zuckerberg has said Facebook is in the midst of a three-year turnaround ending in 2019 to strengthen its defenses against the risks posed by having an open platform.
.. All told, about a dozen senior or highly visible executives disclosed their resignations or left Facebook in 2018. In May, Facebook announced a major reshuffling of top product executives in a way that helped free up Mr. Zuckerberg to oversee a broader portfolio within the company.
.. This turmoil at the top of Facebook has made it difficult for the company to execute on some product decisions and shore up employee morale, which has been sinking over the last year along with the stock price, which has fallen 36% since its peak. Many employees are frustrated by the bad press and constant reorganizations, including of the security team, which can disrupt their work, according to current and former employees.
.. Scrutiny of Facebook has only escalated in the past week after the New York Times reported its use of opposition-research firms tasked with exposing critical information about Facebook’s detractors, including one called Definers Public Affairs. Ms. Sandberg and Mr. Zuckerberg both said the decision to employ the firm was made by Facebook’s communications officials.