The Science of Better Meetings

You can’t abolish office gatherings, but you can make them shorter, smaller and smarter with the help of recent research

Sadly, most companies and most leaders view poor meetings as inevitable, like living with rain in London. But, unlike the weather, meetings can be improved.

We’ve found that improving just one meeting a day yields tremendous benefits not only for the organization but for the person responsible. Here are some ways to counteract the most common ways that meetings fail.

Recognize that you may be the problem. We are poor judges of our own meeting leadership skills. My team’s research, published in 2011 in the journal Group Dynamics, shows that one person usually leaves a meeting feeling good about it: the leader. In a 1998 Verizon survey of more than 1,300 company managers, 79% of them reported that the meetings they initiated were extremely or very productive, but only 56% said the same about meetings initiated by others. Clearly those running meetings and attending them are not aligned.

Keep it small. Amazon CEO Jeff Bezos is known for instituting a “two-pizza rule”—if you need more than two pizzas to feed everyone, the meeting is too large. A 2010 study conducted by consultants Bain & Company found that for each additional person over seven members in a decision-making group, decision effectiveness is reduced by approximately 10%. A 2011 study of 97 work teams by three Canadian researchers found more counterproductive behavior and interpersonal aggression in larger groups.

Leaders should limit attendance to just the essential stakeholders. But to widen scope, they can ask those outside the meeting for their input beforehand and can provide minutes afterward—a technique that keeps non-attendees in the loop while letting them do their work.

Don’t take an hour. The Yerkes–Dodson law, which maps the inverted-U-shaped relationship between stress and performance, is well established in psychological research and holds that performance is optimal with some moderate level of pressure. To achieve that in meetings, carefully consider how long you need—and then dial it back a bit.

Try a 48-minute rule in place of an hour, for example, to create focused, efficient discussion. A regular fast “huddle” or a stand-up meeting (used by companies such asApple , Zappos and Capital One) has similar effects. A 1999 study in the Journal of Applied Psychology found that sit-down meetings last 35% longer than those held standing up, with no gains in effectiveness.

Our own 2009 survey of meeting-goers noted the importance of ending on time to avoid frustration and a domino effect on schedules. To avoid running over, some companies use a countdown clock. At the vacation website Tripping.com, the leader must contribute to a team beer jar if a meeting ends late.

Do a meeting “pre-mortem.” Our studies show that having an agenda is a poor predictor of attendees’ perceptions of meeting effectiveness. And it’s no wonder: A 2003 survey of 187 companies detailed in the Harvard Business Review found that, in about half of them, agendas were typically standard boilerplate, repeated at every meeting, or made up on the spot.

Research shows that such preparation increases engagement and a sense of purpose. And if the agenda isn’t coming together, that points to an obvious solution: Cancel the meeting.

The Trump-McConnell Spat

If the GOP Congress fails, so does the Trump Presidency.

The damage from the GOP’s health-care debacle has only just begun, and the latest evidence is this week’s public spat between President Trump and Senate Majority Leader Mitch McConnell. The big potential winner here is Democratic leader Chuck Schumer.

.. But Mr. Trump didn’t help the Senate by failing to make a public case for the GOP reforms. Not once did he explain, for example, that paring back ObamaCare’s Medicaid expansion for able-bodied adults would protect health care for the truly needy. His failure to master even basic policy details made him useless as a public advocate.

..  a major political risk from the health-care defeat is that Mr. Trump concludes he should start running against the GOP majority.

They might prefer to run in 2020 against Mr. Schumer than with Mr. McConnell.

..  They need each other in particular this autumn to

  • raise the debt ceiling,
  • press deregulation, and
  • pass a budget and
  • tax reform.

Failure on that agenda after the health-care fiasco will open the door to a Democratic House—which means nonstop anti-Trump investigations and perhaps impeachment. The best defense against mutual assured political destruction is legislative success in the fall.

Trump at CPAC: Right’s Unlikely Hero Renews Attack on Press

reiterating his charge that “fake news” outlets are “the enemy of the people.”

The opening portion of the president’s free-range, campaign-style speech centered on a declaration of war on the news media — a new foil to replace vanquished political opponents like Hillary Clinton.

.. Mr. Trump, who once posed as his own public relations man to plant news stories in New York tabloids — and spoke frequently with reporters off the record during the campaign — called for an end to the use of “sources,” meaning anonymous sources.

.. “A few days ago, I called the fake news the enemy of the people because they have no sources — they just make it up,” he said. He added that his “enemy of the people” label applied only to “dishonest” reporters and editors.

.. After spending 10 minutes listing the shortcomings of the news media, Mr. Trump said criticism “doesn’t bother me.”

.. Mr. Trump’s speech this year — which included a promise to throw illegal immigrants “the hell out of the country” and a recitation of his law-and-order campaign promises — represented a not-entirely friendly takeover of CPAC, an establishment Republican group whose leadership once viewed the party’s surprise standard-bearer as a noisy interloper.

.. He followed his attack on the news media with a far-ranging preview of Tuesday’s address before Congress, offering an unspecified plan to improve the Affordable Care Act, ratcheted-up enforcement of immigration laws and a request for increases in spending that will result in “one of the greatest military buildups in all of history.”

.. Mr. Trump told the audience this year that the real reason he skipped the meeting was because his policy positions were “too controversial.”