The Customer Signs Your Paycheck, by Frank Cooper
Anyone can be a problem solver, but the most valuable employees are the ones who are problem finders. Problem finders have their antennae up and are acutely aware of what’s going on in their surroundings.
A surprising number of employees will notice but ignore things that go wrong. They’ll walk right past something that needs to be fixed. They mean no harm; they just aren’t thinking in terms of correcting things that need to be corrected.
Many business problems result in waste, inefficiency, and additional exprense. Problem finders are important to a business because they save time and money, and they usually help the business find better methods for getting things done.