Individual Decisions Correct, but Not the Whole Case
“I feel as though the individual decisions we made were correct,” she said on the phone. “But I have the ability to take a step back and look at the whole case. When I looked at the forest, I came to a different conclusion than those who had looked at each individual tree.”
The need for consistent policies, she went on, had to be balanced against a basic test of fairness. “We’re not processing widgets,” she said. “These are people’s lives, in some cases their financial solvency.”