How to Design Software Users Love
Kevin Hale of Wufoo (which was acquired by SurveyMonkey) talks about how the most important thing about customer service is that you have to do it all the time, in every department.
Kevin Hale of Wufoo (which was acquired by SurveyMonkey) talks about how the most important thing about customer service is that you have to do it all the time, in every department.