Brooks: anivut – a soft answer to a harsh challenge
But Moses was to exemplify the quality of “anivut.” Anivut, Rabbi Norman Lamm once wrote, “means a soft answer to a harsh challenge; silence in the face of abuse; graciousness when receiving honor; dignity in response to humiliation; restraint in the presence of provocation; forbearance and quiet calm when confronted with calumny and carping criticism.”