How to Quickly Spot High-Conflict People

This three-step method can help you decide whether to engage or back off.

High-conflict people (HCPs) have high-conflict personalities. This means they have an ongoing pattern of all-or-nothing thinking, unmanaged emotions, extreme behavior or threats, and a preoccupation with blaming others. They have a Target of Blame, whom they regularly bully, harass, blame, humiliate, annoy, spread rumors about, and subject to many other adversarial behaviors. This pattern increases and maintains interpersonal conflicts, rather than reducing or resolving them — which is what most people try to do. How can you spot HCPs early on, instead of being caught by surprise? How can you avoid marrying them, hiring them, working for them, living next door to them or any other number of bad situations? Look at their words, your emotions, and their behavior.

Words: It’s easy to watch out for their words. Do they speak in extremes most of the time, such as all-or-nothing terms? Are people either all good or all bad in their eyes? Or winners or losers? Do they blame other people for their own problems? Are they unable to reflect on themselves and see their part in problems?

The more frequently you see this type of problem, the more likely you will have to deal with it in the future. If people are all good or all bad in their eyes, you may be next. Don’t fall for their extremely pretty words — they may cover up some very ugly behavior in your future relationship, whether it’s romantic, work-related, or community-based.

Emotions: What are your emotions around the person? Do you feel uncomfortable or on the defensive? Do you feel like you have to justify yourself around them? Do you feel angry with them or angry with someone else, after they spoke about someone else? Emotions are contagious, and high-conflict emotions are highly contagious. You may catch the person’s fearful or enraged emotions, which be harmful to you if you act on them towards others. High-conflict people are always trying to recruit negative advocates for themselves, who will fight their fights and defend them when they are caught misbehaving. If you feel yourself getting sucked into one of their battles against someone else, stand clear!

Behavior: Does the person have a history of extreme behavior? Do they constantly try to justify their extreme behavior with excuses, such as being tired or stressed, or say they are just responding to someone else’s extreme behavior? Would 90 percent of people ever do what this person has done? Even a single incident can tip you off to the presence of a pattern beneath the surface sometimes, if the single incident is something that 90 percent of people would never do — even if they were tired, stressed or otherwise out of sorts. Keep in mind that high-conflict people can look good and behave extremely well for weeks or months sometimes, before showing their full range of negative behavior. Unless you have seen them in a crisis or close relationship, you may not know their potential for high-conflict behavior.

The WEB Method℠: All put together, I call this three-part analysis the “WEB Method℠,” so it’s easy to remember, especially under stress. Over time, I find that I can fairly quickly pick up on high-conflict statements and then check my own emotional responses around certain people. This method is explained in depth in my new book, 5 Types of People Who Can Ruin Your Life: Identifying and Dealing with Narcissists, Sociopaths and Other High-Conflict Personalities.

 

Five Types of High-Conflict Personalities

High-conflict personalities are fundamentally adversarial personalities. They don’t see their part in their own problems and instead are preoccupied with blaming others—possibly you. In this blog series, I offer many tips for dealing with high-conflict people (HCPs). Today, I describe the basic features of 5 types of high-conflict personalities, so that you can be aware of them, in order to avoid them or deal with them more effectively.

They all have the basic HCP pattern of:

1) Targets of Blame,

2) a lot of all-or-nothing thinking,

3) unmanaged emotions and

4) extreme behaviors.

In addition, they also have traits of 5 personality disorders. Some may just have traits and others have a full disorder. This can make them very difficult, but also more predictable. Here is a very brief overview of some of their common patterns of behavior:

1. Antisocial HCPs: These are also known as sociopaths or psychopathsaggressive people without a conscience. Antisocial personalities can be extremely charming and deceptive, combined with being extremely cruel to get what they want. Antisocial HCPs blame their Targets for causing their many frustrations, interfering with their schemes or simply because they got in the way. They are con artists, often involved in criminal schemes and loyal to no one—not even each other. (This does not include people who just “don’t feel social” this weekend.)

They punish their Targets in relationships and then expect sex and affection even after hurting them. They seem to be more biologically energized to harm people without remorse. For example, the Texas shooter in yesterday’s mass church shooting was reportedly angry at his estranged wife’s parents, and so went to kill everyone at the church they attended. Would he fit here?

2. Narcissistic HCPs: Most people are familiar with the self-absorption of narcissistic personalities, but narcissistic HCPs focus intensely on their Targets of Blame. They are constantly putting them down, often in public, in an effort to prove they are superior beings. They use a lot of insults with their partners, yet at the same time they demand admiration and affection. They claim their behavior is justified because others treat them so unfairly. Yet they have no real empathy for their Targets of Blame or anyone else. In the workplace, they are known for “kicking down” (on those below them) and “kissing up” (to those above them), so that management won’t realize how bad they really are. Bullying and sexual harassment may fit right into their drive for power and superiority.

3. Borderline HCPs: They are preoccupied with their close relationships and cling to them. However, sooner or later they will treat their partners, children, parents, co-workers, bosses, and others as Targets of Blame for any perceived abandonment. Their rages can be quite dangerous: physically, emotionally, legally, financially, reputationally or otherwise. Yet their moods swing both ways, so you may feel whip-sawed by how quickly they go from friendly to rage to friendly again (and then rage again).

As a therapist and lawyer, I have seen many borderline HCPs fighting for custody in family court against their Targets of Blame with extreme behavior including domestic violence, child alienation and/or false allegations. They are both men and women, driven to cling to their children (and each other) to avoid feelings of abandonment.

4. Paranoid HCPs: They can be suspicious of everyone around them, and believe there are conspiracies to block their careers at work, their friendships and their family relationships. They can carry grudges for years, and then punish their Targets of Blame. Paranoid HCPs may believe that those around them are about to harm them, so they may pre-emptively attack their Targets. They easily feel treated unjustly and in the workplace, some experts say “the majority of lawsuits are filed by this type of coworker.” (Cavaiola & Lavender, 2000)

5. Histrionic HCPs: This personality is most often associated with drama and endless emotional stories. Yet histrionic HCPs often accuse their Targets of Blame of exaggerated or fabricated behavior, to hurt them or to manipulate them. They assume relationships are deeper than they are so that they are constantly feeling surprised and hurt by how others react to them. They demand to be the center of attention and attack their Targets of Blame when they are not. They often involve others in their many complaints, which can lead to public accusations and humiliation for their Targets of Blame.

Overview: None of these HCP personality patterns have anything to do with intelligence, as they range from super smart to not very smart at all, like the rest of the population. There are some personality disorders in every occupation, geographic region (although slightly more in urban areas) and income group (although lower income has slightly more, the higher income ones can attract more attention).

It’s important to note that many people with personality disorders are not HCPs, which means that they do not have Targets of Blame who they attack or purposely injure. But if you see someone with a high-conflict personality, the fact that they also have traits of a personality disorder means that they are unlikely to have insight into their own behavior and unlikely to change. This means that you should be careful to avoid the mistakes I mentioned in my last blog. You also may want to consider using the methods I describe in the coming weeks.

 

The Problem with Jordan Peterson

–Our long form analysis of Jordan Peterson, and more specifically the movement that has been created around him, including its ideology, shortcomings, and more

 

loyalty that extends beyond reason what
the peterson fans need to understand is
that this type of devotion is partly
what fuels the unfair criticisms of
peterson it’s a circle when a public
person has a huge group of zealous
attack dogs who pounce on any critic of
the movement the movement becomes more
fun and attractive to criticise to
outsiders now I’m not saying it should
be that way but without question this
kind of cringy fanboy behavior of so
many peterson fans is itself what turns
people off of jordan peterson people
shouldn’t
strawman peterson people shouldn’t
criticize peterson dishonestly but the
adoration of his fans is part of what
feeds it and you might say oh that’s
unfair and I’m agreeing with you I’m
saying yeah that is unfair but there are
many peterson fans who would benefit
from being a little bit more self-aware
one of the most disconcerting things
about peterson fans is how seriously
they take themselves something that
open-minded people with a sort of
healthy diversity of intellectual
influences rarely do they rarely take
themselves so seriously most people
actually learn to become embarrassed
about taking themselves so seriously and
they eventually grow out of it which may
be some peterson fans will do so to be
Peterson talks about the importance of
thinking for yourself Peterson gives
fans a way of feeling smart without
actually having to thoroughly study the
intellectuals that Peters
sites much less the countless
philosophers with viewpoints that
directly contradict Peterson in really
credible and important ways being a
loyal unquestioning Peterson fan doesn’t
really demand much of you right it’s
easy many in Peterson’s audience are
relying on his interpretations and his
conclusions about philosophical issues
and current events without doing much
thinking on their own and that’s what
gurus do and enable their followers to
do

Are These Defense Mechanisms Preventing You From Being Productive?

Allow me to kick things off with a (perhaps embarrassing?) confession: The very thought of writing this piece seemed really intimidating to me.

I was concerned about creating something that was thorough and accurate, yet still made sense and was easy to read. Plus, I knew doing so meant that I’d be elbows-deep in a lot of heavy psychological research.

So, do you know what I did? Like the responsible adult that I am, I avoided this assignment for as long as I possibly could. I tackled a lot of other smaller (and easier) projects first: I cleaned out my inbox, I called my mom, and I even brushed my dog.

Needless to say, it doesn’t require much psychoanalysis to figure out my default defense mechanism: avoidance.

We all have this “anti-superpower” which does more harm than good at times. Finding out what yours is isn’t some sadistic exercise—pinpointing it can help you move past it. So, what’s yours? What behavior do you rely on to fend off feelings of anxiety and preserve your own ego? Not so sure? Well, let’s dig a bit deeper and find out.

But First…Why Do We Use Defense Mechanisms?

Defense mechanisms were first noted by Sigmund Freud, the famed founder of psychoanalysis. However, they were further developed and expanded on by his daughter, Anna Freud, via her notable research.

At their core, defense mechanisms are really self-serving. We all use them subconsciously in order to ward off and protect ourselves from negative thoughts or feelingssuch as anxiety or guilt.

Our defense mechanisms really kick into high gear during situations where we feel threatened. That doesn’t necessarily mean physically threatened—rather, these psychological strategies are prevalent in high-stress environments where we doubt our abilities and suddenly become hyper-aware of our own shortcomings. We go on the defensive in order to preserve our own egos.

Of course, defense mechanisms can crop up in all areas of your life. But they’re visibly prevalent in the workplace, where stress often runs rampant and there’s an overwhelming desire to put your best foot forward.

Here’s the thing: Defense mechanisms are normal, and we all use them to a certain degree. But, as the research explains, it’s when these behaviors are used to the extreme that things take a turn for the worse: toward obsessive and even neurotic tendencies.

How do you stop your own defense mechanism from becoming a bigger problem, especially in the workplace? The first step is to recognize which one you’re relying on. A quick search reveals that there are tons of different ones out there, so we’re breaking down just a few that are likely lurking right in your own office.

1. Avoidance

Mechanism Motto: I’m going to stay as far away from that stressful thing as possible.

Let’s start with my personal favorite. Whenever there’s something that you don’t want to deal with, it often seems easiest to just avoid it entirely.

Procrastination is the most common form of avoidance in the workplace (ahem, guilty as charged)—you keep yourself away from a potentially negative scenario by continuing to push it further down the line. However, avoidance in the workplace extends beyond your tasks and into your relationships as well.

For example, maybe you’ve been strategically planning your coffee refills so you don’t have to run into that colleague you had a disagreement with in the break room.

Here’s the major problem with avoidance: things don’t go away just because you ignore them. That assignment will still need to get done. That conflict with that co-worker will need to be resolved eventually.

And the real kicker? Things often get worse the longer that you avoid them. Not only does your deadline get closer or the tension with your colleague simmer, but the anticipation itself is torture and often makes you blow things out of proportion. The sheer dread leading up to the confrontation is a powerful (and stressful) emotion.

Science backs this up. In one study that involved 35 participants who received electric shocks, 70% of them opted to receive stronger shocks immediately, as opposed to less severe shocks later (simply because the anticipation would’ve been agonizing).

2. Denial

Mechanism Motto: There’s no way that’s going to happen.

Imagine that you and your team are working on a large project together. The deadline is closing in, and you still have a lot of work left to accomplish—so much, in fact, that several of your team members have expressed concerns about whether or not you’ll make it over the finish line.

Every time they show even a shred of doubt you quickly reply with a seemingly nonchalant, “Nah, I’m not worried. That’s not going to happen.” Sure, you could call that positive thinking. But really, it’s a defense mechanism we all know as denial.

Denial is more than just avoiding a potentially threatening thought or circumstance—it involves vehemently denying the fact that it even exists. There’s no way that your team could miss the deadline. It’s not even a possibility.

Of course, worst-case scenarios are possible (and that’s far easier to recognize when you aren’t in the thick of things). But this defense mechanism blinds you with optimism so that you can move forward without the burden of realistic expectations.

“There is an immutable fact about denial: it does not work long term,” writes Carl Alasko, Ph.D. in an article for Psychology Today. “Reality always wins. And when it does, the next step in the process is to blame, which shifts responsibility onto someone or something else.”

 

3. Rationalization

Mechanism Motto: That wasn’t my fault because…

Ah, the old blame game. That’s exactly where rationalization comes into play. With this defense mechanism, you come up with a bunch of “facts” that explain why a situation played out a certain way.

Let’s go back to our example of missing a deadline for your team project. Admitting that you didn’t get it done on time because you started too late can sting.

You know what’s way easier? To say that you missed that deadline because another team was late getting you what you needed. Or your computer crashed. Or someone drank all of the coffee again. Or all of the above. Taking an honest look at your own faults and acknowledging how you’ve contributed to your downfall is never easy.

“For many people, with sensitive egos, making excuses comes so easy that they never are truly aware of it,” explains Saul McLeod, a psychology researcher for the University of Manchester, in an article for Simply Psychology. “In other words, many of us are quite prepared to believe our lies.”

Research backs this up: In one study, 42 participants (half seniors and half millennials) were given a form with 102 questions asking them about what they did the previous day (i.e. “Did you press snooze on your alarm clock?”).

The researchers randomly chose half of the questions and told participants to lie in their answers to those questions. Forty-five minutes later, participants were instructed to answer all of the questions again—this time completely truthfully.

What they discovered was surprising: People (particularly those from the senior group) were more inclined to believe the false answer they had previously recorded. And what was even more shocking was that the electroencephalography (which monitored participants’ brain activity) data found that lying actually engaged the brain processes responsible for working memory.

Rationalization comes naturally to most of us, but it’s still not a healthy habit in the workplace—one study shows that it can even be contagious. And that’s bad news because research also shows that, on teams where blame becomes the norm, there’s less creativity and poorer performance.

4. Displacement

Mechanism Motto: I need to find an unsuspecting target for my negative emotions.

Your boss strolled into the office an hour late. That’s a transgression you could’ve ignored…had they not had the audacity to then call you into their office and give you a lecture on the importance of showing up to work on time.

Smoke is coming out of your ears, but you know that you can’t yell at your boss. You keep your cool, apologize (…for nothing), and then exit their office.

What happens next?

If you rely on displacement as a defense mechanism, anyone who crosses your path is going to wish they hadn’t. You may become unjustifiably angry with your direct reports, or even snap at your innocent colleagues. Put simply, you’ll channel all of your frustration and negative emotions into the totally wrong target, all because directing those feelings at your boss would’ve meant consequences for you.

You’re human and bad days are inevitable. However, the fact remains that it’s not a reliable coping strategy and will only do damage to your working relationships long-term.

“Naturally, this is a pretty ineffective defense mechanism, because while the anger finds a route for expression, its misapplication to other harmless people or objects will cause additional problems for most people,” writes John M. Grohol, Psy.D.

Tear Down Your Walls: Can You Prevent Your Defense Mechanisms?

Remember, defense mechanisms are normal. And, when used occasionally, can actually help you. However, it’s when your defense mechanism becomes a repeated habit that you can sabotage yourself in the office.

I won’t sugarcoat it—stopping yourself from relying on these defense mechanisms is uncomfortable and challenging. It requires that you do the one thing you were hoping to avoid: allowing yourself to be vulnerable.

Like any other behavior, the first step in making a change is to recognize the problem. Analyze your thoughts, emotions, reactions, and exchanges at work to figure out which of the above defense mechanisms you’re using as a crutch.

Don’t see yourself in any of the above? There are plenty of other defense mechanisms out there, including:

  • Regression: Reverting to childlike behaviors (i.e. Michael Scott mimicking people when he’s aggravated).
  • Compartmentalization: Segregating different thoughts or portions of your life (i.e. shutting out any personal problems while you’re at work).
  • Projection: Assigning your own thoughts and emotions to others (i.e. mentioning that your colleague looks really nervous for her performance review when it’s, in fact, you who is anxious).
  • Undoing: Attempting to backpedal a negative behavior with a lot of positives (i.e. saying something rude to a co-worker and then showering him with compliments the rest of the afternoon).

Once you’ve identified what you’re using to preserve your own ego, it’s time to enlist some help so you don’t fall right back into old habits.

Find someone you trust on your team or in your office that can hold you accountable and identify when they see you putting your guard up. This should be someone who can, in the heat of the moment, direct your attention to the fact that you’re displacing your frustration or avoiding your to-do list.

It’s not a secret that accountability partners can work wonders. The American Society of Training and Development found that people are 65% more likely to complete a goal after committing it to another person. So, if your goal is to change your behavior, you can expect a pretty decent success rate.

The Best Offense Is a Good Defense…Right?

This  sentiment holds true in sports, but not so much at work. Relying on any type of defense mechanism too much makes it all too easy to lose sight of the reality right in front of you.

Here’s the good news: You can do something about it.

After all, if I could finally force myself to sit down and write this article, I think you can overcome your own defense mechanism, too. That’s a fact that’s difficult to deny—even if denial happens to be your go-to choice of defense.